Criteria #1:
Fully Trained Staff
Staff normally come to us with a degree, and these vary from a Bachelor of Science in Psychology to a degree in Computer Engineering. The staff member is competent in English because of this background. New staff spends some time as office assistant and assistant to the Case Officers so they get practical experience.
• Decision Making Techniques
• Basic Management Guidelines
• Tools for Organization Review
• Leadership Seminar
• Productive Telephone Practices
• Effective Business Communications Skills
• Employee Mandatory Benefits
• Quality Customer Service
• Expanded Value Added Tax
Internally, we do three Diploma Courses for the staff. The first is the DIPLOMA ON CUSTOMER RELATIONS, and the modules are as follows:
• Where does the customer learn about us
• Why clients come to us
• What they expect from us
• The Psychology of the applicant
• Putting the applicant at ease
• The Psychology of the sponsor
• Putting the sponsor at ease
• Use of Telephone
• Communications
• Environment
The course ended in a written examination.

The second course is a DIPLOMA IN DOCUMENTS RESEARCH, where we study over sixty documents, ranging from Birth Certificate to Cemetery Records. The third course is a DIPLOMA IN VISA STUDIES, where we study the visas we process, and also concepts such as "balance of family test", the "family unit", "incentive to return", "waivers", "genuine and ongoing relationships", "limitations on Sponsorship", "assurances", and "bonds", etc.

The basis of most of the study are the documents on LEGENDcom, the Australian Embassy's Information Sheets, and DIAC's "Fact Sheets". We also find the "Immigration Kit" useful, and regularly attend the Australian Embassy's Information Session.

We devote a half day each week to supervise study. To further improve our understanding so that we can serve you better We have various guest speakers to our meetings. They have included:

•
Lourdes J. Hufana - Director, National Statistics Office (NSO)
• Leah Espino - Assistant Vice President, ANZ Bank ( Makati Branch)
• Professor Esperanza Bautista - Consultant, Executive Center for Professionals
• Michael Kerse, J.P. - New Zealand Justice of Peace
• Myrna Fernandez - Manager, Swagman Hotel, Manila
•
Dr. Irene Tillah - President, Muslim Professional and Businesswomen of the Philippines
One of our managers also traveled to Sydney to study the migration course at the University of New South Wales.

WE BELIEVE OUR STAFF ARE READY TO SERVE YOU WELL......
Training 1_01
Training 2
Training 2_01
Training 3
Training 3_01
Training 4
Training 4_01
Training 1
WELCOME TO ANZVAC INC.
Your Polite - Proven - Professional Partner
©2009 Australian & New Zealand Visa Assistance Center, Inc.
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All staff then attend one day courses conducted by professional organization, to cover such topics as:
[Staff 1] [Staff 2] [Staff 3] [Former Embassy Staff]
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[Staff 1] [Staff 2] [Staff 3] [Former Embassy Staff]
• Chrislian Jones, Senior Migration Officer, Australian Embassy Manila
•
Nathanael Mackay, Branch Manager, Immigration New Zealand Branch Manager, NZ Embassy, Manila